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Refund & Cancellation
Refund and Cancellation Policy
At The Expertologists, we are committed to delivering high-quality events and experiences. We understand that plans can change, and our policy is designed to be fair and practical.
Refund Eligibility
| Time Before Event Start Date | Refund Amount | Notes |
|---|---|---|
| More than 60 days | 100% Refund | Less transaction & admin processing fees |
| Less than 60 days | No Refund | Substitution allowed; see below |
Processing Fees: All eligible refunds are subject to an administrative fee (typically AED 150) and any applicable banking or payment gateway charges.
Substitution Policy
If you are unable to attend, you may transfer your registration to another individual by notifying us in writing at least 5 business days before the event. No additional fees apply.
Event Changes or Cancellations
- The Expertologists reserves the right to change event content, venue, or speakers due to unforeseen circumstances.
- Events may be postponed or canceled due to force majeure (e.g., natural disasters, public health emergencies).
In such cases, we will either:
- Transfer your registration to the rescheduled event, or
- Offer a partial refund, deducting non-recoverable expenses.
How to Request a Refund or Substitution
All refund and substitution requests must be submitted in writing to:
Email: events@theexpertologists.com
Please include your full name, event name, registration ID, and request type.